Shipping

At Serelux Beauty, we aim to deliver your skincare essentials quickly, safely, and with care. Please review our shipping guidelines below.

Processing Times

All orders are processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.

You will receive a confirmation email once your order has been shipped.

Domestic Shipping (Australia)

We proudly ship Australia-wide.

Standard Shipping: 4–8 business days

Shipping times may vary slightly depending on your location and courier delays.

International Shipping

Standard Shipping: 8-14 business days
Express Shipping: 4–8 business days

Shipping times may vary slightly depending on your location and courier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method selected.

Free shipping promotions, if available, will be clearly displayed on our website.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.
Please allow up to 24 hours for tracking information to update.

Incorrect Shipping Information

Please ensure your shipping details are correct before completing your order.
Serelux Beauty is not responsible for delayed or lost packages due to incorrect addresses provided at checkout.

Lost or Delayed Packages

If your package is delayed or appears lost, please contact our support team at help@sereluxbeauty.com.
We will assist you in locating your order and filing any necessary claims with the courier.

Damaged Items During Shipping

If your order arrives damaged, please contact us within 48 hours with photos of the product and packaging.
We will work quickly to resolve the issue and arrange a replacement if needed.